Introduction
AIS GROUP DOO, operating under the Aisconverse brand (“Aisconverse”, “we”, “us”, or “our”), operates the website https://aisconverse.com/ (the “Website”).
This Privacy Policy explains what personal data we collect when you visit our Website or contact us, how and why we use it, how long we retain it, and what rights you have in relation to your personal data.
Information We Collect
Depending on how you interact with our Website, we may collect the following information:
- Your name;
- Your email address;
- Information you provide through our contact forms or other communications;
- Technical information such as browser type, device type, operating system, and IP address;
- Website usage and interaction data;
- Cookie and consent preference information.
Some information is provided directly by you, for example when you contact us. Other information may be collected automatically when you use the Website.
How We Use Your Information
We may use personal data to:
- Respond to enquiries and communicate with you;
- Provide information about our services and discuss potential projects;
- Operate, maintain, secure, and improve the Website;
- Understand how visitors use the Website;
- Diagnose technical problems and prevent misuse of the Website;
- Comply with applicable legal and regulatory obligations.
Legal Basis for Processing
Where applicable, we process personal data on one or more of the following legal bases:
- Consent — for optional analytics cookies and similar technologies where your consent is required.
- Pre-contractual steps — when you contact us regarding a potential project, service, or business relationship.
- Legitimate interests — where necessary to operate, secure, maintain, and improve our Website, provided that those interests are not overridden by your rights and interests.
- Legal obligations — where processing is necessary to comply with applicable laws or regulatory requirements.
Contact Forms and Communications
When you contact us through a form on the Website or by email, we may process your name, email address, message, and any other information you choose to provide.
We use this information to respond to your enquiry, discuss your request or project, and manage any subsequent business communication.
Google Analytics
We use Google Analytics to understand how visitors interact with our Website and to improve its performance and content.
Subject to your consent where required, Google Analytics may collect information such as pages visited, interaction data, approximate location, device information, browser information, and other technical usage data.
Optional analytics technologies are not enabled until the relevant consent has been provided through our cookie consent system.
Google may process information in accordance with its own privacy policies and data protection practices.
For more information, please review Google’s Privacy Policy
Cookies and Similar Technologies
Our Website uses cookies and similar technologies for essential website functionality and, with your consent, for analytics purposes.
Necessary cookies are required for the Website to function and cannot be disabled through our cookie preference system. Optional cookies, including analytics cookies, are used only where the appropriate consent has been provided.
You can accept or reject optional cookies through our cookie consent banner and change your preferences at any time using the cookie settings available on the Website.
For more information about the cookies we use, please see our Cookie Policy
Third-Party Service Providers
We may use trusted third-party service providers to support the operation, hosting, security, analytics, and maintenance of our Website.
These providers may process personal data only to the extent necessary to provide their services to us and in accordance with applicable data protection requirements.
International Data Transfers
Some of the service providers we use may process data in countries outside your country of residence, including outside the European Economic Area.
Where required by applicable data protection law, appropriate safeguards are used for international transfers of personal data, such as contractual safeguards or other legally recognised transfer mechanisms.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, security, and business requirements.
In particular:
- Contact enquiries may be retained for as long as necessary to respond to the enquiry and manage any subsequent business relationship.
- Analytics information is retained according to the retention settings configured in Google Analytics.
- Technical and security logs may be retained for a limited period for security, troubleshooting, and system administration purposes.
- Consent records may be retained where necessary to demonstrate compliance with applicable privacy requirements.
Data Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or misuse.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on your location and applicable law, you may have rights in relation to your personal data, including:
- Right of access — to request information about the personal data we process about you and obtain a copy of it.
- Right to rectification — to request correction of inaccurate or incomplete personal data.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to restriction — to request restriction of processing in certain circumstances.
- Right to object — to object to certain processing of your personal data, including processing based on legitimate interests.
- Right to data portability — where applicable, to receive personal data you provided to us in a structured, commonly used, and machine-readable format.
- Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us through our Contact page.
We may need to verify your identity before responding to certain requests.
Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority in your country.
We encourage you to contact us first so that we can try to address your concerns directly.
Links to Third-Party Websites
Our Website may contain links to websites operated by third parties. We are not responsible for the privacy practices, content, or security of those websites.
We recommend reviewing the privacy policies of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, technologies, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we process personal data, please contact us:
AIS GROUP, DOO
Stjepa Sarenca bb, Herceg Novi, Montenegro
Contact Form: https://aisconverse.com/contact/
Website: https://aisconverse.com/